Some frequently asked questions by our customers.

The Duovac Customer Service is open Monday to Friday from 8:00 am to 16:00 pm Eastern time. The service is closed on Saturdays and Sundays and all public holidays in the province of Quebec. If you are unable to reach us during our office hours, you can let us a voice message or you can contact us by email at info@duovac.com.

All Duovac products are protected by an advantageous warranty that will provide peace of mind for years to come. The warranty may vary depending on the product. To know the warranty that protects your product, see the model page in the product section of this website or the accompanying warranty document enclosed in the product’s packaging.

We recommend that you complete the registration form on this website in the warranty section to confirm your purchase and simplify the validation process if warranty repairs become necessary. For questions about your Duovac product, the warranty or the warranty registration form, please contact us at 1-800-361-3965 or by email at info@duovac.com.

We guarantee your satisfaction on every product we sell with a full refund. The product must be returned within 30 days of purchase for a refund. Please contact our Customer Service at 1-800-361-3965 or by email at info@duovac.com to report your desire to return the product and to get the full details about the return conditions and the procedure to follow.